Our repairs and maintenance specialists, RFT and Gasway Services, are here to make sure your home is safe, secure and well maintained.
As lockdown restrictions ease, we’re pleased to say that we’re now able to schedule new repairs.
We would like to reassure you that we have Covid-19 safe measures in place for your safety, and the safety of our staff – here’s what to expect when we’re visiting your home. Thank you for your continued understanding and patience.
Due to the pandemic, for some time we have had to prioritise only emergency repairs. Unfortunately, this has created a significant backlog and there may be a delay in attending to your repair.
We’re sorry for any inconvenience this may cause.
Gas/oil heating repairs
All our gas/oil heating repairs are carried out by Gasway Services who are part of Flagship Group.
If you can smell gas, call Cadent immediately on 0800 111 999.
New repairs
If you’d like to log a non-urgent repair with us, or chat to us about your repairs between the hours of 8.30am and 4.30pm please use live chat in the bottom right hand side of this website. Outside of these hours use the form above.
Emergency repairs
We define an emergency as an issue that is causing significant damage to your home or an immediate health and safety risk, such as water escaping into electrics.
Pre-existing repairs
Useful information
Your responsibilities
Aids and adaptations
Improving your property
Mould and condensation
Your water system
Your smoke alarm
Communal areas
Asbestos in your home
