Our repairs and maintenance specialists, RFT and Gasway Services, are here to make sure your home is safe, secure and well maintained.

As lockdown restrictions ease, we’re pleased to say that we’re now able to schedule new repairs.

We would like to reassure you that we have Covid-19 safe measures in place for your safety, and the safety of our staff – here’s what to expect when we’re visiting your home. Thank you for your continued understanding and patience.

Due to the pandemic, for some time we have had to prioritise only emergency repairs. Unfortunately, this has created a significant backlog and there may be a delay in attending to your repair.

We’re sorry for any inconvenience this may cause.


Gas/oil heating repairs


All our gas/oil heating repairs are carried out by Gasway Services who are part of Flagship Group.

If you can smell gas, call Cadent immediately on 0800 111 999.

New repairs

If you’d like to log a non-urgent repair with us, or chat to us about your repairs between the hours of 8.30am and 4.30pm please use live chat in the bottom right hand side of this website. Outside of these hours use the form above. 

Emergency repairs


We define an emergency as an issue that is causing significant damage to your home or an immediate health and safety risk, such as water escaping into electrics.

Pre-existing repairs

If you have a pre-existing repair, you don’t need to get in touch with us – RFT will contact you. However, if that repair becomes urgent and poses a risk to any household members or your home, do let us know and it will be marked as a priority.

Useful information

Your responsibilities

Aids and adaptations

Improving your property

Mould and condensation

Your water system

Your smoke alarm

Communal areas

Asbestos in your home

Home contents insurance