Our repairs and maintenance specialists, RFT and Gasway, are here to make sure your home is safe, secure and well maintained.

Reporting a new repair

We want our staff and residents to feel safe and comfortable when we carry out repairs during Covid-19. This means we’re providing a limited repairs service, prioritising emergency and compliance work, along with any external work where we can. Unfortunately, this has created a significant backlog and we’re unable to schedule any new routine repairs or reports at this time. We’re sorry for any inconvenience this may cause.

To report a new repair call: 0808 169 9301

If you can smell gas, call Cadent immediately on 0800 111 999

To report a gas/heating repair click below

Pre-existing repairs

If you have a pre-existing repair, you don’t need to get in touch with us – RFT will contact you. However, if that repair becomes urgent and poses a risk to any household members or your home, do let us know and it will be marked as a priority.

Useful information

Your responsibilities

Aids and adaptations

Improving your property

Mould and condensation

Your water system

Your smoke alarm

Communal areas

Asbestos in your home

Home contents insurance