Now that we have welcomed another 7,000 new tenants to Suffolk Housing, we have updated our contact details.

Call us

0808 169 9301

Our phone is open Monday to Friday 8.30am to 5.00pm. You can call us on this number in case of an emergency repair 24/7.

Email us

Tweet us

Twitter - @_SuffolkHousing


Due to Covid-19 our office is currently closed to visitors.

If you would like to write to us, our address is 31 King St, Norwich NR1 1PD.

Give us a compliment

Providing an outstanding customer service is important to us. If a member of staff has gone above and beyond we would love to know. Please complete this form to tell us all about it. 


We aim to provide an outstanding service for our residents. However, we understand that sometimes things go wrong and you may be dissatisfied with the service you have received. We want to work with you to put things right.

Once we receive your enquiry, a member of our staff will investigate the problem and try to find the best way to put things right, ensuring you understand what is happening and when.

More information on how we handle complaints can be found in our complaints policy, complaints procedure and discretionary payments policy

To see our self-assessment against the Housing Ombudsman Complaints handling code click here.

You can tell us about your complaint in a way that's convenient to you by using one of the methods here.