Our customer charter

We are committed to providing you with an outstanding customer service, and we recognise the simple but important behaviours which really matter to you. Our Customer Charter was created with residents and sets out the standard of service customers can expect from Suffolk Housing and reflects our commitment to delivering these services.

About us

We manage over 10,000 homes and we’re proud to be part of the Flagship Group, working together to solve the housing crisis in the East of England.

Your tenancy

Supporting you to manage your tenancy and love your home.

We've made some changes

To help offer more local, personalised services that are designed around you, we’ve made some changes that may mean your housing or repairs providers have changed.

Systems update

Following a recent cyberattack, we are now in a stage of carefully controlled recovery and our teams have safely and securely rebuilt our essential systems.

An in-depth investigation is still ongoing, if you have any questions or concerns, our full list of FAQs can be read here, and you can contact our data protection team using dataprotectionteam@flagship-group.co.uk.

We apologise for any inconvenience and will provide further updates following the conclusion of the investigation. You can read our current statement here.

June 15

Even though we're so close to the end, let's not forget some of those things that we took the time to do over the past year or so. Be kind & stay in touch. This #LonelinessAwarenessWeek we want you to know you’re not alone. #LetsTalkLoneliness https://t.co/seUSXvgCSU